Refund policy
Effective Date: May 2026
Business Name: Crescent Marketing Solutions
Website: https://crescentmarketingsolutions.com/
Email: [email protected]
Phone: 202-7906
Address: Calle 50 y Calle Elvira Mendez, Edifico Ejecutivo, Piso 5, Oficina 1B, Panama
1. Nature of Services
Crescent Marketing Solutions provides professional service-based work, including digital marketing, telemarketing, customer support, technical services, consulting, and market expansion.
Due to the time, expertise, and resources involved, services are generally non-refundable once work has started.
2. Refund Eligibility
Refunds may be considered only if:
- A payment was made in error or duplicated
- Payment was made but no work has started
- We are unable to provide the agreed service
- A written agreement specifically allows a refund
Refunds are not guaranteed for dissatisfaction, change of mind, delays, or unmet expectations not explicitly promised in writing.
3. Non-Refundable Conditions
Once any work has begun—including planning, research, consultation, setup, campaign work, support activity, or delivery—fees may be partially or fully non-refundable.
This applies across all services, including:
- Digital marketing (SEO, ads, content, analytics, etc.)
- Telemarketing and outreach
- Customer service and technical support
- Consulting, strategy, and advisory services
No guarantees are made for marketing or business results unless stated in a signed agreement.
4. Third-Party Costs
Costs paid to third parties are non-refundable once incurred.
This includes advertising spend, software, subscriptions, tools, hosting, domains, and external vendors.
If a refund is approved, these costs will be deducted.
5. Retainers and Ongoing Services
- Monthly or recurring fees are non-refundable once the billing cycle begins
- Cancellation applies to future billing only
- Work completed during the active period remains payable
6. Project-Based Services
- Before work starts: Refunds may be issued minus any fees or costs incurred
- After work starts: Partial refunds may be considered based on work completed and costs incurred
- After delivery: Payments are non-refundable
7. Deposits and Setup Fees
Deposits, onboarding, and setup fees are non-refundable once work has started, as they cover preparation, planning, and configuration.
8. Refund Requests
Refund requests must be submitted in writing to:
[email protected]
Include relevant details such as invoice, payment date, and reason.
Requests are reviewed within 5–10 business days. Approved refunds are typically processed within 7–14 business days.
9. Card Payment Refunds (Visa/Mastercard Compliance)
Approved refunds for card payments are issued to the original payment method whenever possible.
Refunds are not provided via alternate methods (cash, wire, or different accounts) unless required by law or payment processor rules.
Processing fees may be non-refundable depending on the payment provider.
10. Partial Refunds
Partial refunds may be issued at our discretion and may deduct completed work, time spent, administrative costs, third-party costs, and processing fees.
11. Billing Errors and Disputes
Clients should contact us directly for billing issues before initiating a chargeback.
We may provide supporting documentation (agreements, invoices, communications, and proof of work) in response to disputes.
12. Client Responsibilities
Refund eligibility may be affected if the client fails to provide required access, information, approvals, or timely feedback.
Delays caused by the client do not qualify for refunds.
13. Service Cancellation
Cancellation requests must be submitted in writing.
Cancellation applies only to future services and does not refund active billing periods or completed work.
14. Policy Updates
This policy may be updated at any time. The version in effect at the time of purchase will apply.
